July 17, 2019 - By Bredet Services

Sage CRM outlook add-in error:

File e-mail communication into CRM is a great feature of Sage CRM. This communication is very handy to investigate past communication regarding that particular company. Every CRM user can file the email communication, making it very helpful for the Sales department to track the progress regarding activities.

Sometimes, after installing the add-in, the add-in does not work. When Outlook is open, the add-in is not enabled or it comes with an error:

“System.ArgumentException: Value does not fall within the expected range.”

In order to fix this error, there is an extension which needs to be installed and it called ‘Visual Studio 2010 Tools for Office Runtime’. Use this link to install this extension:

https://www.microsoft.com/en-us/download/details.aspx?id=48217

After installing it, open Outlook and enable the ‘CRM Outlook add-in’ or install the add-in, if not installed already, it will work.

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